FAQs

1. Do you ship to the United States?

Yes, sbhomeco currently provides products and services exclusively to customers in the United States.

2. How much is the shipping fee?

We offer free shipping on all orders.
No additional shipping fees will be charged at checkout.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.
Estimated delivery time is usually 7–15 business days, depending on location and logistics conditions.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email.

5. Can I return my order?

Yes, returns are accepted within a reasonable period after delivery. Items must be unused and in original condition.

6. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery. We will assist with a replacement or refund after verification.

7. How do I request a refund?

You can contact our support team via email with your order details, and we will guide you through the process.

8. Are your products safe for daily kitchen use?

Our products are made from commonly used materials such as stainless steel, silicone, and food-safe plastics, suitable for everyday use.

9. How can I contact sbhomeco?

You can reach us at:
📧 service@sbhomeco.com

Phone:+86 13121764498

10. What are your support hours?

• Live Chat: Available 24/7
• Customer Support: Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time)
• Closed on public holidays